WoodaDoodle's FAQ's

Here are a selection of the most common questions we have been asked

1. "How do you get the stuff onto the wood?"

We use a technique of controlled burning called pyrography. It is a very hot tipped tool that causes a burn onto the wood. There are various temperature settings that we use to achieve different shading techniques.

2. How do you work out your positng charges?

Our posting charges are worked out using the Post Office website. It is based mostly on size and weight. We do not want to make money off of posting. We choose the most cost effective way of posting depending on the item.

3. What happens if i dont receive my product?

The first thing to do is contact us. We will have the tracking number or proof of purchase slip. We will contact the post office on your behalf to resolve what the problem is

4. Can I choose my own design for a horse name plate or other item?

The simple answer is yes. We welcome your unique ideas, in some cases they may be unsuitable to do, but please don't let that put you off. We might be able to put you into touch with someone else.

5. I want to buy a few things from your site. Do i need to pay postage on each individual thing?

No. Please contact us before you place an order and we can discuss the postage and whether or not a multi-buy discount would be appropriate.

6. Do you deliver a gift?

Unfortunalety at the moment we do not send an item to another address.

7. Can i use the rolling pin as an everyday item?

We do not recommend this. We make the rolling pin design as a display item. Although we do not finish it with any harmful products we can not guarantee that the burning process will still enable it to be used with food. We can recommend a wax or oil that is suitable for use in food that can be wiped on the rolling pin - this would require your continual re-aplication to ensure that the design does not interfere with your intended use.

8. Do you attend any craft fairs?

Yes we do. Please check our current events for upcoming dates that we expect to be at.

9. Do you advertise on your site?

We do not want to advertise things other companies. That being said we do have a list of friends that we would recommend to you. We do advertise the company that has enable us to have a website.

10. Do you make the wood yourself?

No. We source our wood based on our experience with our suppliers. We aim to only use wood from sustainable sources so as to impact on the environment as little as possible.

Payment:- Please be aware that you do not require a PayPal account to purchase using Paypal. All major cards are accepted through this service which is a secure payment method.

* Limited offer subject to change/removal without prior notice.

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