Terms and Conditions

Policy: It has always been WoodaDoodle’s (woodadoodle.co.uk) policy to treat our customers the way we like to be treated. No one likes the small print to read/ To comply with new legislation (EC Distance Selling Directive) we are required to offer you our own 'large print' version. Please note that your statutory rights under the current consumer protection laws are not affected.

Data & Privacy: Your information given at the time you place an order (for you or those you gift to) will be stored in our database. It is used only to carry out your instructions and action your payment. There are no circumstances under which, this information might be passed to a third party. We do not receive any data on bank details, credit card numbers, as this is carried out via PayPal(R) of which we have no access to. We only receive data on what you have purchased, and what the value is and the address to be delivered to.

Supply: We aim to supply you with the goods described in these Web Pages or in our leaflets by any date you might reasonably request knowing that our products are individually made to order and posted. If you have an urgent order it is always advisable to discuss your requirement on the telephone 01416477686 or 07866554391. Some of our products are nearly always available for immediate despatch, those with a personalised touch take longer, sometimes this may include 3 or 4 days of finish coats drying. Unless we have specifically agreed otherwise, delivery will be as soon as possible and not longer than 30 days. You will receive e-mail confirmation of the order. The stock is also shown on the webpage.

Contact: We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific goods ordered, to be delivered by your date specified. We will not email you at all without your permission.

Delivery: Obviously you the customer recognise that we rely on Royal Mail's postal service to perform the 'contract'. We monitor the performance of our carriers continuously. Unfortunately there will be a time, due to circumstances entirely beyond our control our goods have not arrived by the requested time. As soon as we have learned of this we will always offer immediate despatch of a replacement parcel - providing the selected goods are available. Some items require several coats of varnish for protection and this should always be kept in mind. Please note we only ship to mainland UK, for the islands and far north please contact us before placeing an order.

Guarantee: In the light of the above you will appreciate we feel confident that we can guarantee your satisfaction with our product and service. Again you should note that your statutory rights under the current consumer protection laws are not affected.

Refunds: In the event of loss, late delivery or dissatisfaction with the product supplied and a replacement is not acceptable, the goods need to be returned at the recipients expense (possibly required by Royal Mail for their investigations) but a full refund will be sent. If initial payment was through PayPal®, then the refund will be made back to you through PayPal® . Our major concern is to maintain our happy relationship with you our customer.

NO QUIBBLE GUARANTEE - If for any reason you would like to return a product purchased from us, you can post it back to us in its original condition within 7 days from the date you received it, we will then issue you a refund for the item minus the P+P. Please contact us if you would like to do this and we will be only to happy to help. All returns/exchanges must be agreed in advance. Please contact us prior to returning any goods & head up your email "Returns" and include your name, items to be returned, date of purchase and reason for return. We will not accept unauthorized returns. It is the responsibility of the buyer to ensure all returned goods are sent within 7 working days of receipt, by Recorded Delivery & are returned in their new, unused condition & in their original packaging (if applicable).

Payment: All payment will be made in pounds (£) sterling (GBP) using the PayPal® service which is secure. Although there will be times when the product is not immediately available to dispatch, we do not want to take your money at this point, we will seek money the week that your order is to be posted – in most cases the week you order will be the week your goods are made and dispatched. We encourage our customers to retain a copy of the transaction and the relevant reference numbers. (BS7799 - Code of Practice for Information Security Management).

Complaints: We take any complaint very seriously and would expect to contact you almost by return, there could be a time this might lead to a delay of 24 hours.We would expect to hear from you within 30 days of receiving goods if there is a problem.

Law and Jurisdiction: Any contract for your purchase from Woodadoodle (woodadoodle.co.uk) is governed by and has to be interpreted under the Law of Scotland, and you agree that such contract will be subject to the non-exclusive jurisdiction of the Scottish courts.

Cookie Policy: (introduced May 2012 to comply with new EU regulations). Appologies for the lengthy details.

A cookie is a piece of data sent from a website and stored in a user's web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie is retrieved by the website to notify the website of the user's previous activity. Cookies were designed to be a reliable mechanism for websites to remember the state of the website or activity the user had taken in the past. This can include clicking particular buttons, or a record of which pages were visited by the user. A cookie does not contain a virus or malware. A tracking cookie and especially third-party tracking cookies are commonly used as ways to compile long-term records of individuals' browsing histories — a privacy concern that has prompted European law makers to request an opt-in rather than an opt-out way of agreeing to the use of cookies on your machine.

Other kinds of cookies also carry essential functions in the modern internet. Perhaps most importantly, authentication cookies are the most common method used by web servers to know whether the user is logged in or not (such as signing in to PayPal(R), and which account they are logged in under. The security of an authentication cookie is dependent on the security of the issuing website and what web browser is being used.(You will/must see a padlock when entering card details to ensure they are safe, clicking on the padlock icon will tell you more about the security of the specific page when entering sensitive data such as credit card details.

If you do not wish cookies to be used, it may affect certain pages of our site appearing or running correctly. Cookies can be blocked by following this link as a guide to see how to do this (we have no affiliation with this site, and is provided only as a guide, other sites are available to see how to disable cookies and what they are).

This website uses performance cookies e.g. google analytics and a counter. These cookies collect information about how visitors use this website, such as pages visited most often. These cookies do not collect information that identifies a visitor uniquely. Information these cookies collect is anonymous and used to improve our website. By using our website, you agree that we can place these types of cookies on your machine, if you wish to refrain from this opt in, please see the link above to turn of the relevant cookies that you do not want stored on your machine.

The following cookies are used by our site:-

site of cookie (name of cookie) - reason (type of identification)

facebook.com (x-src) - link to our facebook page (no unique identicator)

sc.sweatim.com (__utmz)  - stat counter (no unique identicator)

woodadoodle.co.uk (PHPSESSID) (keeps track of which pages you have viewed no unique identicator)

woodadoodle.co.uk (PHPSESSID) (keeps track of which pages you have viewed no unique identicator)

woodadoodle.co.uk (__utma) (tracks google analytical info i.e. person on page, page identification - no unique identicator)

woodadoodle.co.uk (__utmb) (tracks google analytical info i.e. person on page, page identification - no unique identicator)

woodadoodle.co.uk (__utmc) (tracks google analytical info i.e. person on page, page identification - no unique identicator)

woodadoodle.co.uk (__utmz) (tracks google analytical info i.e. person on page, page identification - no unique identicator)

None of the above cookies collect or store personally identifiable information about you. They are all anonymous. Only the information required to process your order to completion is stored, i.e. forms filled out by you to enable us to contact you and deliver your items. No card information is ever stored.

This website sets targeting cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. -

This is refers to our Facebook page link and our twitter link which is updated automatically when we update each of these items, also if you like a page on our site it may be used by Facebook to reflect that you have liked a particular page on our site.
Although we do not put adverts on our site from other sites (except to notify competitions that we are affiliated with and a short list of our friends) the text above (in bold italics) is what the EU regulation sees these links as. They are not the usual advertising banners that some other sites use.

Just before the EU regulation came into force, it was adjusted to only include sites that use a vast amount of cookies to gather a lot of information. Our site only uses a minimal amount of cookies. We are keeping our cookie policy as is for the time being to enable our customers to see what type of cookies we are using and how it affects them.

Final Note: We always want an open and trusting relationship with our customers,  terms and conditions benefit us all.

Any concern that you might have regarding security, privacy or complaint in connection with making a purchase online may always be taken up with us at the contact details provided.

Payment:- Please be aware that you do not require a PayPal account to purchase using Paypal. All major cards are accepted through this service which is a secure payment method.

* Limited offer subject to change/removal without prior notice.

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